Q: Do I have to use the manufacturer's original equipment parts to keep my
warranty valid?
A: Legally, automakers cannot specify which parts are used to complete your
vehicle's service. You may use any brand-name quality parts
Q: What if my new car needs repairs other than regularly scheduled
maintenance such as a brake job or other repairs? Do I have to return to the
dealer for these repairs? What if these repairs are covered under my
warranty?
A: The choice of where to have your car serviced and repaired is yours. However,
you will probably have to take the car back to the dealer for any repairs
covered under warranty. Thoroughly check your warranty to be certain which
repairs are covered.
Q: What do I have to do to keep my car or truck's warranty in
effect?
A: Make sure your vehicle is serviced at the intervals specified in your owner's
manual or warranty booklet and keep clear records of your vehicle's maintenance.
Be sure to have the date, parts installed, vehicle identification number and
mileage recorded on the invoice. Keep these receipts in a safe place. If you
have a service log in your owner's manual or warranty booklet, use
it.
Q: My car is a leased vehicle. Am I responsible for
maintenance?
A: Even if you lease a vehicle you are responsible for all maintenance and
repairs to keep the vehicle in good working order as outlined in the owner's
manual.
Q: What parts should be replaced and at what intervals should these services
be performed?
A: Check your owner's manual. It will give you all of the information you need
regarding specific parts and service intervals. Make sure to read it thoroughly
and note any exceptions or severe service notations. Warranties are there to
protect the consumer, but you must follow the requirements.
Q: How does the quality of aftermarket parts compare with original equipment
parts?
A: Some are manufactured by the same supplier and may even be warranted longer
than original equipment parts. Aftermarket parts supplied by CARQUEST meet or
exceed manufacturers' specifications.
Q: If I do have a warranty-related problem with a dealership, what rights do
I have?
A: If you have a problem, contact the customer service department of the
car manufacturer and ask for assistance. The next step is to contact
the state department of Trade and Consumer Protection. An authorized
dealer may NOT decline a warranty repair soley on the basis of where
you choose to have your car serviced.
